Laura has been in the commercial mortgage industry for 11 years after a career in office administration with a major coal company. Laura is responsible for the support and systems required to fully operate our office and properly manage our customer relations. Customers appreciate Laura's consistently pleasant and professional personal response to administration requests which is a vital component of the MillarForan process. She is responsible for our document storage and retrieval system that greatly accelerates the customer response time provided by every member of our team. In addition, her continued commitment to upgrading her knowledge and use of computer software has greatly assisted in the development of our investment offering used by our lender negotiators.